Shipping & Payment

Delivery

DHL Shipping Information

We exclusively utilize DPD and DHL for our deliveries, ensuring a seamless and reliable shipping experience. All shipments are comprehensively insured and equipped with a tracking feature for your convenience.

Estimated Delivery Times:

  • Belgium: 1-2 businessdays.
  • Bulgaria: 2-4 businessdays.
  • Croatia: 2-4 businessdays.
  • Cyprus: 2-4 businessdays.
  • Czech Republic: 2-4 businessdays.
  • Denmark: 2-3 businessdays.
  • Estonia: 2-3 businessdays.
  • Finland: 2-3 businessdays.
  • France: 2-3 businessdays.
  • Germany: 1-2 businessdays.
  • Greece: 2-4 businessdays.
  • Hungary: 2-3 businessdays.
  • Ireland: 2-3 businessdays.
  • Italy: 3-4 businessdays.
  • Latvia: 2-3 businessdays.
  • Lithuania: 2-4 businessdays.
  • Luxembourg: 2-3 businessdays.
  • Malta: 2-4 businessdays.
  • Netherlands: 1-2 businessdays.
  • Norway: 3-4 businessdays.
  • Poland: 2-4 businessdays.
  • Portugal: 2-4 businessdays.
  • Romania: 2-4 businessdays.
  • Slovakia: 2-4 businessdays.
  • Slovenia: 2-4 businessdays.
  • Spain: 3-4 businessdays.
  • Sweden: 3-4 businessdays.
  • UK: 1-2 businessdays.

Feel free to reach out for any further assistance or inquiries. Your satisfaction is our priority. 📦

Payment

Payments are being processed by one the world’s biggest payment providers Stripe. At our store you can pay with the following payment methods, depending on your location:

  • Debit or Credit Card by Visa, Mastercard, American Express or Discovery
  • Apple Pay
  • Google Pay
  • PayPal
  • SEPA – Bank Transaction for Euro currency only.
  • BLIK and Przelewy24 for Poland
  • Multibanco for Portugal
  • Klarna – Pay Later or Pay in Slices

Return Policy

If there is a problem with the strips and you do not want to continue the treatment, you can receive a refund from Whitestrips-shop.com.

Even if you feel like your teeth aren’t whitening, you have the right to return any remaining strips for a refund.

Full Money Back Guarantee only for the following returns:

If you have fewer tapes, you can also return them. You will receive an amount equivalent to the number of tapes returned. The total sum of the refund depends on the variant and the type of treatment.

To calculate your refund amount, you can use the following calculation: refund amount = purchase amount / number of tapes received X number of tapes returned.

If you wish to take advantage of these return conditions, follow these steps:

  1. Contact us via this email address [email protected]. Mention in this e-mail that you wish to return tapes. Also indicate your full name, your order references, the date of receipt, the type of strips and the number of strips you wish to return.
  2. You will receive an email telling you the tape return address and the amount you will receive for this product. Send the tapes to this address. (Be sure to send tapes in a sturdy envelope and write the address clearly, as we are not responsible for lost returns.)
  3. You will receive the refund amount a few days later in your account.

Furthermore:

  • Return costs are your responsibility.
  • We only accept returns with a value greater than 10 euros.
  • Strips must be returned unopened, clean and undamaged.
  • Strips can only be returned within 20 days of receipt.
  • For more information on returns, please contact us.